Refund and cancellation policy

What you're buying

The Starter and Complete plans are digital content, personalised to the answers you give in the quiz, and generated and shown to you on-screen immediately once payment succeeds — there is no shipping wait and no next-day delivery step for either tier.

How digital delivery affects refunds

Because your plan is generated specifically for you and delivered the moment payment completes, there is no gap during which you hold the payment but not the content — unlike a physical product, there is nothing to ship back. For that reason, once your plan has been generated and shown to you, we do not offer a refund for a change of mind.

When we do refund, in full

• Payment taken, nothing delivered. If Razorpay charged you but a technical fault on our side meant no plan was ever generated or shown to you, that's on us — tell us the order reference and we'll refund it in full.
• Charged more than once. If you were billed twice for what was meant to be a single order, we'll refund the duplicate charge.
• Complete plan's coach review not delivered. The Complete plan includes one personal review from your coach. If that review hasn't reached you within 14 days of purchase, you can ask for a full refund instead.

Coaching (monthly)

The Coaching tier is currently arranged directly over WhatsApp rather than through automated recurring billing. Its billing and cancellation terms are agreed with your coach directly when you sign up, and the one-time-purchase terms above don't apply to it.

How to request a refund

Use our data request form or message us on WhatsApp, with your order reference (the SN-###### code from your receipt) and which of the situations above applies. Approved refunds are processed back to your original payment method through Razorpay, typically within 7 business days of approval.